ec777's Privacy Policy
Your personal information is kept fully secure with us. Here is a complete description of how ec777 collects, stores, and uses your data.
This Privacy Policy ("Policy") is issued by the ec777 platform ("we", "us"). When you use ec777's website, mobile app, or related services, you agree to the terms of this Policy. We promise that your data will never be sold to third parties and will always be protected with SSL encryption.
1 What Information We Collect
ec777 collects the following types of information to operate the service properly. Each piece of information is collected for a specific, legitimate purpose, and no unnecessary data is collected.
Identity Information
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID card or passport details (for KYC verification)
Financial Information
- bKash, Nagad, Rocket, Upay mobile banking numbers
- Bank account details (where applicable)
- Transaction history and amounts
- Card or payment details (not stored)
Usage Information
- Login date, time, and IP address
- Browser type and operating system
- Game history and session duration
- Click and navigation patterns on the platform
Location & Device Information
- Device ID and model information
- General geographic location (country level)
- Referral source and campaign code
- Cookie and local storage data
2 Purpose of Data Use
ec777 uses collected information for the legitimate purposes listed below. Information is not used for any other purpose.
- Verifying identity for account registration, verification, and security
- Processing deposits, withdrawals, and other financial transactions
- Monitoring to prevent fraud, money laundering, and illegal activities
- Providing customer support and resolving complaints
- Technical improvement of the platform and fixing issues
- Sending bonuses, promotions, and personalized offers (with consent)
- Monitoring responsible gaming and helping set limits
- Fulfilling legal obligations and complying with applicable regulations
- Analyzing user experience and improving service quality
3 Cookies & Tracking Technologies
The ec777 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and core platform operations. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, game settings, and other preferences. They make your next visit more convenient.
Analytical Cookies
Anonymous statistics are collected to understand how users interact with the platform. We use this information to improve our service quality.
Cookie Management
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from using some features of the platform.
For more information, contact our support team: [email protected]
4 Sharing Information with Third Parties
ec777 never sells your personal information to third parties for marketing or commercial purposes. Information may be shared only in the limited circumstances below:
Payment Processors
Financial information required to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment gateways.
Identity Verification Services
The minimum necessary information may be shared with authorized identity verification providers for the KYC (Know Your Customer) process.
Legal Obligations
Disclosure of information to authorities may be legally required in response to government directives, court orders, or legal investigations.
Fraud Prevention
Necessary information may be shared with security partners to prevent money laundering, fraud, or other illegal activities.
Technology Service Providers
Trusted technology partners may have limited access for server hosting, database management, and technical support.
Business Transfers
In the event of a merger, acquisition, or asset sale, information may be transferred after notifying users in advance.
5 Data Storage & Security Measures
ec777 uses industry-standard security technologies to protect your information. Our security framework consists of the following layers:
- SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information, especially passwords, is kept in encrypted form.
- Two-Factor Verification: Suspicious login attempts are automatically detected and blocked.
- Firewall Protection: Advanced network firewalls and intrusion detection systems remain active.
- Regular Audits: Security measures are regularly reviewed and tested.
- Access Controls: Only authorized personnel can view limited information on a need-to-know basis.
Data Retention Period
We retain your information only for as long as necessary. General guidelines:
- Information for active accounts is retained for the duration the account remains open.
- After account closure, financial transaction records may be kept for a specified period as required by legal obligations.
- If marketing consent is withdrawn, information is deleted promptly.
- KYC verification copies are retained in accordance with applicable regulations.
6 Your Data Rights
ec777 believes you should have full control over your own information. You may exercise any of the rights below. To submit a request, contact us at [email protected].
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correction
You have the full right to request that any inaccurate information about you be corrected.
Right to Deletion
In certain circumstances, you have the right to request that your information be deleted.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes and to withdraw your consent.
Important: After receiving a request to exercise your rights, we will act as quickly as possible, subject to fulfilling legal obligations. Identity verification may be required in some cases.
7 Protection of Minors
ec777's services are for 21+ only, meaning persons aged 21 or above. We do not collect, store, or process personal information of minors under any circumstances.
- Age is verified during the registration process and minors will not be able to open an account.
- If we become aware that we hold information belonging to a minor, it will be deleted immediately.
- If a parent or guardian believes their child has registered on this platform, please notify us immediately at [email protected].
This platform is for persons aged 21 and above only. To learn more about responsible gaming, please read our Responsible Gaming page.
8 Marketing Communications & Consent
If you consent to receiving marketing communications, ec777 may notify you about bonus offers, promotions, and new platform features. This consent is entirely voluntary.
You may opt out of marketing communications at any time. To do so:
- Click the "Unsubscribe" link at the bottom of any email.
- Let our support team know via 24/7 live chat.
- Send an email directly to [email protected].
Withdrawing marketing consent will not affect your account functionality in any way. Essential communications related to transactions and security will continue at all times.
Communication Channels
- Email notifications
- App push notifications (where applicable)
- Internal platform messages
- SMS (as per your consent)
ec777 never makes unsolicited phone calls.
9 Cross-Border Data Transfer
In some cases, your information may be transferred outside Bangladesh as required for ec777's operations — for example, to international servers or technology service providers. For such transfers, we ensure that:
- Adequate data protection measures are in place in the recipient country or organization.
- Transferred information will remain protected in accordance with the terms of this privacy policy.
- Strict confidentiality agreements are executed with third parties.
- No information is stored abroad beyond what is necessary.
10 Policy Changes and Updates
ec777 reserves the right to update this privacy policy as needed. This policy may be revised due to service improvements, addition of new features, or legal changes.
In the case of significant changes, we will:
- Display a clear notice on the website.
- Notify registered users by email.
- Note the "Last Updated" date at the top of the page.
If you continue to use ec777's services after any changes, it will be assumed that you have accepted the updated policy. Please contact us if you have any questions.
11 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact ec777's support team. We provide assistance in Bengali and English 24/7.
Live Chat
Use our live chat for instant 24/7 support. Speak to us in Bengali or English.
Always active
Email Support
Email us for privacy-related requests and questions. This is the ideal channel for sending detailed information and documents.
Related Policies
Read our other policies to learn more.